Job Description
Insight Global is looking for a Sr. Citrix/Support Engineer for one of its largest airline clients in Chicago. This Sr. Citrix/Support Engineer will be assisting with the virtual desktop infrastructure of our client. The ideal candidate will be proficient in supporting both physical and virtual end-user desktop environments through innovative solutions. Demonstrates a strong drive to take ownership of issues and see them through to resolution. Possesses a keen awareness of emerging technologies that align within our organization. Proactively identifies opportunities for streamlining processes, adding value, and elevating the overall end-user experience. This position requires being present at office 2 days/wk.
Analyze the experiences of a user and implement solutions that consistently improve user experience
Migrating users to new platforms
Excellent written and verbal communication skills
Must be an adaptable self-starter and work with minimal supervision
Must be able to juggle multiple projects and organize time effectively
Excellent troubleshooting and problem-solving skills
Must keep up to date on current technology trends
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
5+ years of IT Citrix and Desktop Support for a large enterprise
Working experience with Windows 10 & 11
Proficient troubleshooting and installation of MS Office, Teams, and Outlook
Proficient in engaging with end users on the installation, maintenance, configuration and integrity of operating and software systems
Experience with Windows Server 2015-2022
Experience resolving Citrix helpdesk tickets
Experience with ServiceNow incidents and requests - Background in helpdesk environment
Airport experience
Large enterprise experience
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