Entry Level-Call Center Representative-Fully Remote Job at ADF Medical Services Inc., New York, NY

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  • ADF Medical Services Inc.
  • New York, NY

Job Description

JOB OPENING-Call Center Representative (Entry Level — Fully Remote) ADF Medical Services Inc.

We're hiring a confident and friendly Entry Level Call Center Representative to join our patient support team fully remote. No prior call center experience needed — just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home — this opportunity is for you!

Role: Call Center Representative (Entry Level)

Department: Customer Support & Patient Services

Location: Fully Remote Type: Full-Time / Part-Time

Requirements

  • Handle inbound calls from patients and clients professionally and courteously
  • Provide accurate information on services, appointments, billing, and general support
  • Listen actively and respond to patient concerns with empathy and patience
  • Document all call interactions accurately in our CRM and support systems
  • Direct complex or sensitive inquiries to the appropriate team or department
  • Follow company call scripts, guidelines, and communication standards
  • Meet daily call handling targets and customer satisfaction benchmarks
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines
  • Participate in paid training, onboarding, and ongoing coaching sessions

Benefits

  • Competitive starting pay
  • Paid training and onboarding
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options including evenings and weekends
  • Mentorship and ongoing support from team leaders
  • Clear path for career growth within ADF Medical Services
  • No experience needed — we will train you

Job Tags

Full time, Part time, Remote work, Flexible hours, Afternoon shift

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