Job Description

City Wide Facility Solutions is seeking a dedicated and results-driven Facility Solutions Manager to join our team. In this role, you will be responsible for managing relationships with our clients, ensuring the delivery of exceptional facility maintenance services, and driving business growth through excellent customer service and operational oversight.

As a Facility Solutions Manager, you will oversee contractor performance, coordinate service schedules, negotiate contracts, and ensure compliance with client requirements. You will act as the primary point of contact for clients and work closely with internal teams to address issues and identify opportunities for expanding services.

Join City Wide Facility Solutions and be part of a company committed to elevating environments and building lasting client partnerships.

Key Responsibilities:

• Manage assigned client accounts by maintaining strong relationships and ensuring high satisfaction levels.
• Develop and implement service strategies tailored to each client’s needs.
• Coordinate Contractor performance, including hiring, negotiating terms, and monitoring compliance.
• Conduct regular quality control inspections and promptly address any issues.
• Negotiate contracts for additional services, pricing, and staffing with clients.
• Collaborate with the sales team to identify new business opportunities within existing accounts.
• Maintain accurate records, reports, and client documentation.
• Use CRM and other software tools to manage client information and service schedules.

Requirements

• Minimum 2 years of experience in account management, facility management, or a related field.
• Strong interpersonal and communication skills with a focus on relationship-building.
• Excellent organizational skills and attention to detail.
• Ability to negotiate contracts and manage multiple priorities.
• Proficiency with Microsoft Office and CRM platforms.
• Valid driver's license and reliable transportation.
• Positive attitude with a customer-centric approach.

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