Job Description

What makes DHL great?  Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express has immediate career opportunities available for Sales, Lead Qualification Agents in our Tempe, Arizona office. The Sales, Lead Qualification Agents will qualify leads by telephone and refer to the appropriate sales team. They will perform this by making outbound calls to or accepting inbound calls from prospective clients to determine the customer’s needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services.

• Executes telephone calls to establish and qualify leads and prospects for the sales force
• Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention
• Handles inquiries generated by advertising
• Records customer information and maintains data records in appropriate tool
• Ensures information is recorded timely, accurately and in a clear understandable manner
• Coordinates work activities to achieve the volume expected to meet operational requirements
• Cultivating new qualified leads through both cold and warm calls (outbound/inbound) 

Skills & Qualifications:

• Entry level position offering career growth opportunities into DHL’s Sales organization
• BA/BS degree or currently pursuing a bachelor's degree preferred
• Excellent oral communication skill
• Inbound and outbound calling experience a plus
• Strong PC skills and a working knowledge of MS Office and CRM
• Strong ability to actively listen and determine customer's needs
• Highly motivated, competitive, self-starter
• Bilingual (Spanish) a plus

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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