Job Description

OPERATIONS & FACILITIES PROJECT MANAGER
Growing Multi-Unit QSR
Bagel Hospitality Brand
NYC: Brooklyn & Manhattan
$85,000/92,000 + Benefits

A highly successful and growing New York City hospitality and retail brand is seeking an exceptional Operations & Facilities Project Manager to join its leadership infrastructure during an exciting stage of expansion and operational growth.

With multiple high-volume locations throughout Brooklyn and Manhattan and a deeply loyal customer following, this founder-led company has built a strong reputation through consistency, quality, hospitality, and operational excellence. As the organization continues to scale, they are looking for a highly organized, solutions-driven, and operationally minded leader to become the company’s central operational “fixer,” project manager, and facilities lead across all units.

This is a unique opportunity for someone who thrives in fast-paced environments, genuinely enjoys solving problems, understands the realities of multi-unit operations, and takes pride in building systems and infrastructure that allow teams to succeed every day.

The ideal candidate is someone who can comfortably move between facilities coordination, operational systems, technology support, vendor management, maintenance oversight, project execution, logistics, and process improvement — often all within the same day.

This role is perfect for someone who enjoys bringing structure to complexity, improving operational flow, troubleshooting issues quickly, and helping growing hospitality businesses operate at a consistently high level behind the scenes.

 

ABOUT THE ROLE

The Operations & Facilities Project Manager will oversee the lifecycle of operational projects, facilities coordination, systems implementation, maintenance management, equipment oversight, and operational infrastructure across all company locations.

This individual will serve as the primary point of coordination for operational rollouts, repairs, facilities vendors, store systems, maintenance projects, POS management, IT support coordination, and company-wide operational initiatives.

The role works closely with ownership, operations leadership, finance, culinary teams, marketing, and store-level management to ensure operational consistency and successful execution across all units.

This is a highly visible and highly impactful position that will play a critical role in supporting the company’s next stage of growth.

 

KEY RESPONSIBILITIES
Operational Projects & Multi-Unit Rollouts

• Lead the project management and implementation of operational initiatives across all locations
• Coordinate and execute new menu launches, limited-time offerings, systems upgrades, and operational rollouts company-wide
• Build timelines, manage project execution, troubleshoot operational challenges, and ensure consistency across multiple units simultaneously
• Partner cross-functionally with operations, culinary, marketing, and store leadership teams to support seamless execution

Facilities Management & Maintenance Coordination

• Serve as the company’s primary corporate facilities and maintenance coordinator
• Manage third-party repair vendors, technicians, and service providers for scheduled and emergency repairs
• Coordinate facilities support alongside Store Managers, who oversee day-to-day preventative maintenance within each location
• Oversee utility/service contracts and maintain strong relationships with external vendors and contractors
• Identify long-term opportunities for facilities improvements and operational efficiencies

Systems, Technology & POS Management

• Manage all Point of Sale systems for in-store, catering, and online ordering operations
• Oversee store-level operational technology and support systems, including:
  • Internet/network stability
  • Security camera systems
  • Back-office hardware support
  • Vendor coordination for technical troubleshooting
• Act as the liaison between stores and external technology providers to ensure systems remain functional, scalable, and efficient

Vendor Management & Procurement

• Negotiate and maintain strong vendor and supplier relationships
• Secure favorable contracts, pricing, and service agreements
• Coordinate sourcing of operational materials, ingredients, and custom packaging tied to new initiatives and rollouts
• Monitor store ordering practices and help improve inventory consistency, efficiency, and cost controls

SOPs, Infrastructure & Operational Organization

• Develop, document, implement, and continuously improve operational Standard Operating Procedures (SOPs)
• Standardize operational systems and non-culinary processes across all locations
• Support operational best practices tied to equipment use, cash handling, opening/closing systems, and store procedures
• Help strengthen communication, accountability, organization, and operational consistency company-wide

Commissary & Expansion Support

• Assist with the development and operational launch of commissary kitchen infrastructure supporting multi-unit operations
• Support logistics, vendor coordination, operational setup, staffing infrastructure, and compliance systems tied to future growth initiatives
• Partner with leadership teams on long-term operational scalability and expansion planning

 

WHO WE ARE LOOKING FOR

We are looking for someone who is:

• Extremely organized and highly detail-oriented
• Calm under pressure and capable of managing multiple priorities simultaneously
• Naturally proactive and solutions-oriented
• Comfortable operating in fast-paced, high-volume environments
• Technically savvy and operationally minded
• A strong communicator capable of working cross-functionally with both field and corporate teams
• Resourceful, adaptable, and highly dependable

The ideal candidate will bring:

• Multi-unit hospitality, restaurant, retail, facilities, or operations experience
• Strong project management and vendor management experience
• Experience overseeing operational systems, maintenance, infrastructure, and facilities coordination
• Knowledge of POS systems, operational technology, ordering systems, and store support infrastructure
• Strong troubleshooting, negotiation, and organizational skills
• The ability to execute complex operational projects with consistency and follow-through

 

WHY THIS ROLE IS SPECIAL

This is an opportunity to join a highly respected and growing NYC hospitality company at a pivotal stage of its evolution.

The business already has strong operational foundations, loyal teams, and a clear long-term vision. They are now seeking the right operational leader to help strengthen infrastructure, improve systems, support future growth, and become a key strategic partner behind the scenes.

For the right candidate, this role offers the chance to make a meaningful operational impact across an entire organization while growing alongside an exciting and expanding New York brand.

Apply directly here or email:
hiring@personenyc.com

Job Tags

Full time, For contractors

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