Job Description

Duration
3 – 6 Months

We are seeking a skilled and experienced ERP Implementation Training Consultant to support the upcoming rollout within our warehouse and operations environment. This is a contract role designed to ensure a smooth, well-prepared, and adoption-ready launch.

The consultant will be responsible for designing and developing comprehensive training materials and documentation that translate complex ERP system workflows into practical, easy-to-follow resources for employees across all levels of the organization. Working closely with internal stakeholders in IT, supply chain, finance, and operations, this individual will serve as a critical bridge between technical implementation and end-user readiness.

KEY RESPONSIBILITIES

Training Development

• Lead the design and development of a full ERP training curriculum 
• Create end-user manuals, SOPs, job aids, and quick reference guides tailored to different user groups (end users, managers, and system administrators)
• Translate ERP system workflows and processes into clear, step-by-step instructional documentation
• Design training content that reflects the specific workflows and operational realities of our warehouse and distribution environment

• Partner with subject matter experts (SMEs) across IT, finance, supply chain, and operations to validate accuracy of process documentation
• Conduct working sessions with department leads to identify training gaps and tailor content to specific team needs
• Serve as a resource and point of contact for training-related questions throughout the project lifecycle

• Support live and/or recorded training sessions leading up to system go-live
• Organize all training materials and documentation within a central, accessible knowledge repository
• Identify gaps in user knowledge or preparedness and proactively recommend supplemental materials or sessions
• Contribute to change management efforts to build employee confidence and encourage system adoption

• Proven experience developing training programs and documentation for ERP or enterprise-level systems
• Familiarity with Microsoft Dynamics 365 Business Central or comparable ERP platforms
• Demonstrated ability to create process documentation, SOPs, training presentations, and end-user guides
• Ability to translate complex technical system workflows into clear, accessible instructions for non-technical users
• Strong written and verbal communication skills with a talent for stakeholder collaboration
• Experience supporting full-cycle software or ERP system implementations
• Highly organized with the ability to manage multiple deliverables and meet deadlines in a fast-paced project environment

• Prior ERP implementation experience in manufacturing, distribution, food production, or supply chain environments
• Background in change management or organizational readiness initiatives
• Experience creating video tutorials, screen recordings, or digital/eLearning modules
• Knowledge of adult learning principles and instructional design best practices
• Familiarity with warehouse management workflows and inventory or fulfillment processes

Description

Structured, role-based learning plan covering all functional areas relevant to warehouse operations

Step-by-step instructional materials for all user types, written in plain language with system screenshots and workflow maps

Documented standard operating procedures for key ERP-driven workflows across departments

Concise job aids and cheat sheets for high-frequency tasks, accessible at point of use

Live and/or recorded training sessions delivered to staff prior to system go-live, covering all core workflows

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